Refund Policy

This Refund Policy is effective as of 30.03.2026.

Any capitalized term used herein shall have the meaning given to them in the QuantPilot Terms of Use.

In case of any issues related to payment or refund processes, please refer to the resources available on the QuantPilot Help Center by sending an email to [email protected].

1. Refund for terminating a Plan

1.1 As a consumer, you have the right to withdraw from your first Subscription to the Plan within 15 (fifteen) days as from the date you have successfully subscribed to a Plan of the QuantPilot Terms of Use and you are entitled to a refund if you exercise this right within that period. After the withdrawal period of 15 (fifteen) days, no refund for the termination will be provided.

1.2 For second and all subsequent purchases of the same Subscription Plan, a grace period of twenty-four (24) hours is provided for refund eligibility, after which no refunds can be issued.

2. Refunds via Stripe.com

2.1 Any applicable refund(s) made under the QuantPilot Terms of Use will be subject to the relevant terms and regulations made available by Stripe.com.

3. Limitations and waivers

3.1. You may take advantage of a refund for each disputed payment only once. If a refund is already made then you shall have no right to further contest a refund request or dispute or transaction reversal with Stripe.com, third-party service provider, bank, or financial institution.

3.2. The processing time for refunds varies depending on the payment provider and method, as well as individual banking procedures. We advise consulting your payment provider or financial institution for specific details regarding refund processing times.

3.3. QuantPilot is not responsible for any fees that may be applied by your payment service provider when processing a refund.